Return Policy
30-Day Return Window
Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Additionally, a receipt or proof of purchase is required. We can only accept returns or exchanges for products purchased on Dolphinhat.com.
Return Process
Once we receive and inspect your return, we will notify you via email regarding its approval or rejection. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company—refunds may take some time to appear.
- Reach out to your bank for additional processing information. If you've completed all of these steps and still haven't received your refund, please contact us at [email protected].
Exchanges
We only offer exchanges for for defective or damaged items. If you need to exchange an item for the same one, please email us at [email protected] with a photo of the damaged item.
Shipping
You are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
Please allow time for your return to reach us. Shipping times may vary depending on your location.